Glossary

About Section

Also known as: About, Talent Description, Profile Description

Information section on talent profiles where talents describe their background, experience, skills, and unique value proposition. Labeled as "About" on profile pages and "Write about your Talents & Achievements" on creation forms.

Account ID

Also known as: Username, Handle

A unique human-readable identifier assigned to each user account (e.g., @username).

Active Days

The cumulative number of days a referred talent has been active on the platform, used for referral reward eligibility.

Advertiser

A business or individual who purchases ad campaigns to promote their products or services to talents and users.

Advertiser Campaign

Also known as: Ad Campaign, Video Ads

Promotional video distribution program where advertiser videos appear on talent profiles.

Application

A formal submission by a talent expressing interest in a work offer, often including a cover letter.

Applied To

Also known as: Policy Scope, Policy Coverage

List showing which processes or tasks a policy governs. Displays policy scope.

Audio Call

Also known as: Voice Call, Phone Call

Real-time voice conversation feature for audio-only communication with a talent.

Auto-Renewal

Also known as: Auto Renew, Automatic Renewal

Automatic subscription continuation at billing cycle end without requiring manual payment.

Avatar

Also known as: Profile Picture, Profile Photo

Profile picture representing user across platform in conversations, listings, and notifications.

Black-box

Also known as: Private, Restricted

Restricted visibility level where processes, procedures, and policies are only accessible to authorized administrators.

Bottom Navigation

Also known as: Bottom Nav, Mobile Nav

Mobile navigation bar at screen bottom providing quick access to main app sections.

Branching

Also known as: Conditional Flow, Process Branch

Conditional workflow paths in processes where different conditions lead to different procedure sequences.

Branching Logic

Also known as: Conditional Logic, Decision Rules

Decision rules determining next process or task based on completion status or conditions.

Busy Mode

Also known as: Busy Status, Do Not Disturb

Talent availability status that blocks incoming calls and messages, signaling current unavailability to clients.

Campaign

An advertising initiative where businesses distribute promotional videos across targeted talent profiles on the platform.

Casting Call

Also known as: Audition Call, Role Casting

Audition or role opportunity posting specifically for creative industries like acting, modeling, or performance.

Chat

Also known as: Messaging, Text Message

Text-based messaging feature for written communication between users and talents.

Chat History

Also known as: Message History, Conversation Archive

Archive of all past conversations and messages available for reference by both parties.

Child Process

Also known as: Sub-process, Nested Process

Sub-process nested within parent process. Part of larger workflow broken into smaller steps.

Client

A user who posts work offers and hires talents for projects or services on the Workolo platform.

Commission-Free

Also known as: No Commission, Zero Fees

Platform policy of not charging fees on payments between clients and talents for services.

Completed Path

Also known as: Success Path, Positive Path

Workflow route taken when process or task finishes successfully. Leads to next defined step.

Conditional Path

Also known as: Branch Path, Decision Path

Alternative workflow route taken based on branching conditions. Directs flow to different processes.

Connect

Also known as: Connection, Contact

The ability to initiate communication with a talent through messaging or calls.

Connect Limit

Also known as: Connection Limit, Free Limit

Maximum of 3 lifetime connections available to free-tier talents before requiring subscription upgrade.

Conversation

Also known as: Chat Session, Message Thread

Active chat session between client and talent including message history and shared content.

Could Do

Also known as: Optional Task, Nice-to-have Task

Optional task that provides additional value but is not required for process completion.

Custom Filter

Dynamic search criteria configured by admins to help users find talents based on specific requirements or attributes.

Demo Video

An introductory video uploaded by a talent to showcase their skills, personality, and professional capabilities.

Dialer

Also known as: In-App Dialer, Call Interface

In-app calling interface enabling voice/video communication without exposing personal phone numbers. Available as Client Dialer and Talent Dialer.

Direct Payment

Also known as: Direct Transfer, Outside Payment

Client pays talent directly outside platform without intermediary processing or platform fees.

Distance Indicator

Also known as: Distance, Proximity Indicator

Kilometer or mile measurement showing geographic distance from viewer to talent location.

Draft

An unpublished or in-progress talent profile, work offer, or content awaiting completion or admin approval.

Email Verification

Also known as: Email Confirmation, Verify Email

Required account security step confirming user email address ownership via OTP code.

End Process

Also known as: Final Process, Last Process

Final step in workflow that concludes the procedure. No further processes follow after completion.

Experience

The number of years a talent has been professionally active in their field or industry.

Favorite

Also known as: Bookmark, Saved

A saved talent profile that a user has bookmarked for quick access later.

Featured Celebrity

A prominent talent profile highlighted on the homepage or special sections to increase their visibility.

Filter

Also known as: Search Filter, Refine Search

Search refinement options narrowing results by criteria like location, category, or experience level.

Free Trial

Also known as: Trial Period, 365-day Trial

365-day limited access period for new talents allowing exploration of platform features with connection limits.

Generic Talent

Also known as: Talent Category

A broad talent category representing a general skill area (e.g., "Developer", "Designer").

Help Button

Also known as: Tutorial Button, Help Icon

Context-sensitive button providing instant access to relevant tutorials for current page or feature.

Hourly Rate

The fee charged by a talent for one hour of their professional services, displayed in their chosen currency.

In Effect From

Also known as: Effective Date, Start Date

Start date when policy, procedure, or process becomes active and enforceable.

In-App Calling

Also known as: Platform Calling, Workolo Calls

Voice and video call feature within Workolo platform preserving user privacy by not revealing phone numbers.

In-App Chat

Also known as: Platform Chat, Messaging

Text messaging system within platform allowing secure communication between clients and talents.

Industry

A broad professional sector or field of work such as Technology, Healthcare, Entertainment, or Construction.

Intermediate Process

Also known as: Middle Process, Step Process

Middle step in workflow that connects start and end processes. Performs core work of procedure.

Interview

Also known as: Meeting, Call

A scheduled meeting between a client and talent to discuss potential work opportunities.

Live Location

Real-time GPS location sharing feature enabling proximity-based talent discovery and tracking.

Location Privacy

Also known as: Privacy Settings, Location Controls

User controls determining who can see location information and when GPS sharing is enabled.

Location Sharing

Also known as: Share Location, GPS Sharing

GPS coordinate sharing feature during active conversations allowing real-time location visibility between users.

LPDT

Also known as: Live Proximity Discovery, Proximity Tracking

Live Proximity Discovery & Tracking - Premium real-time GPS-based talent discovery system allowing clients to find nearby talents and request live location during conversations.

Mandatory Process

Also known as: Required Process, Compulsory Process

Required workflow that must be completed. Used for critical operations that cannot be skipped.

Manual Payment

Also known as: Offline Payment, Bank Transfer

Offline payment method where users submit payment proof for admin verification and approval.

Message Thread

Also known as: Thread, Chat Thread

Chronological sequence of messages within a conversation between two users.

Modal Tutorial

Also known as: Dialog Help, Popup Tutorial

Help content for popup dialogs explaining form fields, actions, and expected user input.

Monthly Plan

Also known as: Monthly Subscription, 30-Day Plan

Subscription billed every 30 days with month-to-month commitment and cancellation flexibility.

Must Do

Also known as: Required Task, Mandatory Task

Required task that must be completed to finish process. Cannot be skipped or ignored.

Nearby Talents

Also known as: Local Talents, Talents Near Me

Talents discovered within specified radius of client current location using proximity search.

Not Completed Path

Also known as: Failure Path, Exception Path

Alternative workflow route taken when process or task fails or is skipped. Handles exceptions.

Not In Effect From

Also known as: Expiry Date, End Date

End date when policy, procedure, or process becomes inactive and no longer enforceable.

Offline Mode

Also known as: Offline Access, No Connection Mode

Limited functionality available without internet connection, including viewing cached profiles and messages.

Offline Status

Also known as: Inactive Status, Not Available

Indicator showing user is not currently active on the platform or logged in.

Online Status

Also known as: Active Status, Available

Real-time indicator showing user is currently active on the platform and available for immediate communication.

Optional Process

Also known as: Non-mandatory Process

Non-required workflow that can be skipped based on user choice or conditions.

Order Index

Also known as: Task Order, Sequence Number

Sequential number determining task execution order within process. Lower numbers execute first.

OTP

Also known as: Access-OTP, Verification Code, One-Time Password

One-Time Password - 6-digit Access-OTP code sent via email for account verification and secure authentication.

Page Tutorial

Also known as: Page Guide, Page Help

Feature guide specific to currently viewed page explaining available actions and functionality.

Parent Process

Also known as: Main Process, Container Process

Main process that contains child processes. Represents high-level workflow with nested sub-processes.

Pending Review

Also known as: Under Review, Awaiting Approval

Content status awaiting administrator evaluation and approval decision.

Policy

Also known as: Business Policy, Company Policy

Business rule or guideline governing decisions, behaviors, and operations across the organization.

Policy Category

Also known as: Policy Type, Policy Classification

Classification of policy by business area: Operations, Compliance, HR, Finance, etc.

Policy Library

Also known as: Policy Repository, Policy Database

Central repository of all policies and guidelines. Browse and search available policies by category.

Portfolio

A collection of images, videos, and work samples showcasing a talent's skills and previous projects.

PPP

Also known as: Process Management, Processes Procedures Policies

Processes, Procedures & Policies - Internal documentation system organizing company workflows, step-by-step instructions, and business rules into structured, searchable format.

Premium User

A subscriber with paid access to enhanced features like unlimited connects, priority support, and advanced search filters.

Procedure

Also known as: SOP, Standard Operating Procedure

Detailed step-by-step instructions for executing specific tasks within a process.

Procedure Library

Also known as: Procedure Repository, Procedure Database

Central repository of all procedures with step-by-step instructions. Browse and search available procedures.

Process

Also known as: Workflow, Business Process

High-level workflow composed of multiple sequential steps and decision points to achieve business objective.

Process Branching

Also known as: Process Routing, Process Conditional

Conditional routing between processes based on completion outcome. Defines next process dynamically.

Process Flow

Also known as: Workflow Diagram, Process Diagram

Visual diagram showing sequence of tasks in process. Displays branching paths and decision points.

Process Navigator

Also known as: Step Navigator, Process Guide

UI component guiding users through process steps with progress indication and navigation controls.

Process Progress

Also known as: Completion Progress, Task Progress

Visual indicator showing percentage of completed tasks within process. Tracks completion toward goal.

Process Role

Also known as: Process Type, Process Position

Defines the position of a process in workflow: Start (entry point), Intermediate (middle step), or End (final step).

Process Status

Also known as: Workflow Status, Process State

Current state of process: Not Started, In Progress, Completed, or Blocked.

Process-Policy Link

Also known as: Policy Assignment, Policy Mapping

Association connecting policy to process. Indicates which policies govern process execution.

Professional Name

The public display name used by a talent on their profile, which may differ from their legal name.

Profile Completion

Also known as: Profile Progress

The percentage of required profile fields that have been filled out by a user or talent.

Proximity Discovery

Also known as: Nearby Search, Location Discovery

Feature enabling clients to discover talents based on geographic distance using location-based search filters.

Push Notifications

Also known as: Browser Notifications, Desktop Alerts

Browser notifications alerting users to new messages, connections, or platform events while offline.

PWA

Also known as: Progressive Web App, Web App, Installed App

Progressive Web App - Installable web application providing app-like experience with offline capabilities and home screen icon.

Quick Actions

Also known as: Shortcuts, Fast Actions

Shortcut buttons providing one-tap access to frequently used features like dialer or favorites.

Rating

A numerical score (typically 1-5 stars) given by clients to evaluate a talent's work quality and professionalism.

Real-time Updates

Also known as: Live Updates, Real-time Sync

Live data synchronization keeping all users viewing current information without page refresh.

Referral

The act of recommending a potential talent to join Workolo, which may earn rewards when they become active.

Referral Earnings

Also known as: Referral Income, Referral Rewards

Money earned by users for successfully referring new talents who remain active on platform.

Report

Also known as: Flag, User Report

User-initiated flag alerting administrators to problematic content, behavior, or policy violations.

Search & Browse

Also known as: PPP Search, Unified Search

Unified search interface for finding processes, procedures, and policies across entire PPP system.

Search Bar

Also known as: Search Box, Search Input

Input field for discovering talents by name, WDN, skills, or keywords.

Shortlisted

Also known as: Shortlist, Selected

Application status indicating talent has been selected to proceed to next evaluation stage.

Should Do

Also known as: Recommended Task, Advised Task

Recommended task that should be completed for best results but can be skipped if necessary.

Sort

Also known as: Order By, Sort Results

Result ordering options arranging talents by criteria like latest, nearest, highest rated, or most viewed.

Specific Talent

Also known as: Skill, Specialization

A specialized skill within a talent category (e.g., "React Developer", "UI Designer").

Start Process

Also known as: Initial Process, First Process

Entry point process that initiates a workflow. First step users encounter when beginning a procedure.

Static Location

Also known as: Profile Location, Set Location

User-selected city, state, and country stored in profile for general geographic identification.

Status

The current state of a talent profile, work offer, or application (e.g., draft, pending, approved, rejected, active).

Subscription

A recurring payment plan that grants users access to premium features and unlimited connections with talents.

Subscription Plan

Also known as: Premium Plan, Membership

Paid membership tier granting access to premium features like unlimited connects and live location.

Subscription Status

Also known as: Plan Status, Membership Status

Current state of user subscription: active, expired, pending, or cancelled.

Talent

Also known as: Professional, Service Provider

A registered professional offering their services and expertise on Workolo.

Talent ID

Also known as: TalentID, Talent Identifier

Public identifier assigned to each talent profile. Distinct from Account ID, used specifically for talent pages and discovery.

Talent Tag

Also known as: Tag, Category Label

A categorization label assigned to talents based on their skills and industry expertise.

Task

Also known as: Task Step, Action Item

Individual action step within a process that must be completed. Links to specific procedure with instructions.

Task Branching

Also known as: Task Routing, Task Conditional

Conditional routing between tasks based on completion outcome. Determines next task within process.

Task Completion

Also known as: Completed Task, Task Record

Record of completed task including completion date, status, and optional notes by user.

Task History

Also known as: Completion History, Audit Trail

Historical record of all task completions including dates, users, and notes for audit trail.

Task Policies

Also known as: Task Rules, Task Guidelines

Business rules and guidelines attached to specific task. Govern how task should be executed.

Task Role

Also known as: Task Priority, Task Type

Defines task necessity: Must Do (required), Should Do (recommended), or Could Do (optional).

Task-Policy Link

Also known as: Task Policy Assignment

Association connecting policy to specific task within process. Defines task-level governance.

Tutorial

Also known as: Help Video, Feature Guide

Instructional video or guide explaining how to use specific platform features effectively.

Unlimited Connects

Also known as: Premium Plan, Unlimited Plan

A premium subscription plan allowing users to connect with unlimited talents without restrictions.

Unverified Account

Also known as: Unconfirmed Account, Pending Verification

Account pending email confirmation with limited access to platform features.

User

Also known as: Client, Customer

A registered client who browses and connects with talents on the Workolo platform.

User ID

Also known as: UserID, UID

Database-level unique identifier for every registered user in the system, used for authentication and access control.

Value System

Also known as: Visibility Level, Access Level

Defines visibility of processes, procedures, and policies. White-box means public, black-box means restricted access.

VAPID

Voluntary Application Server Identification - A web standard that allows push notification services to verify the identity of the application server sending push messages. It uses public/private key pairs to authenticate requests, ensuring secure and trusted delivery of web push notifications.

Verified Account

Also known as: Verified User, Confirmed Account

Account with confirmed email address, granting full platform access and features.

Video Call

Also known as: Video Chat

Real-time video conversation feature allowing face-to-face communication with a talent.

View Count

Also known as: Profile Views, Views

Number tracking how many times a talent profile has been viewed by other users.

Visitor

Also known as: Guest

An unauthenticated person browsing the Workolo platform without an account.

WDN

Also known as: Workolo Direct Number, Direct Number

Workolo Direct Number - A unique identifier assigned to each talent for easy reference and sharing.

WDN (Workolo Digital Number)

Also known as: Workolo Digital Number

Unique Talent ID format (DDMMYYYY-XXXX) used for direct talent discovery. Each talent receives a WDN upon profile approval for easy sharing and searchability.

WhatsApp Connect

A feature allowing clients to directly message talents via WhatsApp, subject to connection limits and permissions.

White-box

Also known as: Public, Open Access

Public visibility level where processes, procedures, and policies are accessible to all users for transparency.

Withdrawn Application

Also known as: Withdraw, Cancel Application

Talent-initiated cancellation of previously submitted work offer application.

Work Offer

Also known as: Job Posting, Project

A job posting or project opportunity created by clients for talents to apply to.

Workflow Engine

Also known as: Process Engine, Execution Engine

Backend system that manages process execution, task completion tracking, and branching logic.

Yearly Plan

Also known as: Annual Plan, Yearly Subscription

Annual subscription billed once per year offering discounted rate compared to monthly billing.

YouTube Video

A video hosted on YouTube and embedded in a talent's profile as their demo or promotional content.