Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address and phone number
• Password (encrypted)
• Account type (client or talent)

Profile Information

For Talent Pages, we collect:

• Full name and display name
• Profile picture/avatar and cover photos
• Bio and professional description
• Skills and expertise areas
• Years of experience and work history
• Hourly rate and pricing information
• Location and service areas
• Category/profession and industry
• Portfolio images, videos, and PDF documents

Communication Data

• Workolo Dialer messages (text, voice messages, images, PDFs)
• WhatsApp Connect interaction history and feedback
• Support chat conversations and transcripts
• Conversation logs and message timestamps

Location Data

When you enable location features, we collect:

• Live location coordinates (latitude, longitude)
• Location accuracy data
• In-chat location sharing data
• Service area preferences

Location sharing is opt-in and can be disabled at any time through your settings.

Payment Information

• Subscription details and payment history
• Transaction records and order IDs
• Manual payment proof (UPI screenshots)
• Billing information (processed securely by our payment provider)

Usage Data

• Favorites and saved talents
• Search queries and filters
• Ratings and reviews you provide
• Platform activity and preferences
• Talent page view statistics
• Work offer applications and interactions

Device and Technical Data

• Push notification tokens and preferences
• Device information for PWA functionality
• Browser type and version
• IP address and access logs

Referral Data

• Referral relationships and history
• Referred talent activity tracking
• Referral earnings and withdrawal requests

E-commerce Data

When you use Workolo Store or Talent Store/Shop, we collect:

• Order history and transaction records
• Shipping addresses and delivery preferences
• Payment information for product purchases
• Product browsing and purchase history
• Shopping cart and wishlist data
• For sellers: inventory data, product listings, and sales records

Service Booking Data

When you book or provide Talent Services, we collect:

• Service booking history and preferences
• Scheduling and availability information
• Client and provider interaction logs
• OTP verification records for service completion
• Installment payment tracking
• Cancellation and rescheduling history

Property Listing Data

When you use Workolo Realty features, we collect:

• Property listing information and media
• Property visit booking records
• Rental agreement documents (if using agreement services)
• e-Stamping records and documents
• Property search preferences and history

Karaoke Club Data

When you use Karaoke Club features, we collect:

• Channel participation and hosting history
• Recording data and storage preferences
• KC subscription and token transaction history
• Audio stream data and preferences
• Gifting and token transfer records

AI Interview Room Data

When you use the AI Interview Room (AIR), we collect:

• Video and audio recordings from AIR sessions
• Face verification snapshots (one-time capture at session start for identity confirmation)
• Real-time facial expression analysis data (sampled every 10 seconds during the session for session integrity)
• Session metadata: duration, talent page ID, selected language, and backdrop preferences
• ElevenLabs conversation IDs and audio transcripts generated during the interview

2. How We Use Your Information

We use the collected information to:

• Provide Services: Enable talent discovery, messaging via Workolo Dialer, WhatsApp Connect, and connections
• Match Users: Connect clients with appropriate talents based on skills, location, and requirements
• Process Payments: Handle subscription purchases and payment transactions
• Public Profiles: Display Talent Pages publicly on the platform for discovery
• Communication: Send notifications about messages, applications, and platform updates
• Quality Assurance: Monitor ratings and reviews to maintain platform quality
• Platform Improvement: Analyze usage patterns to enhance user experience
• Customer Support: Provide assistance through our support chat system
• Referral Program: Track and manage referral relationships and earnings
• Location Services: Enable nearby talent discovery and in-chat location sharing
• AI Interview Room: Record, store, and enable playback/download of interview sessions; perform one-time face verification and ongoing expression analysis for session integrity

3. Information Sharing and Disclosure

Public Information

Talent Pages are publicly visible on the platform and include name, profile picture, bio, skills, experience, hourly rate, ratings, and reviews. This is essential for the marketplace functionality.

Third-Party Service Providers

We share information with trusted service providers:

• Payment Processing (India): PhonePe for INR payment transactions (UPI, Wallet, Cards, Net Banking)
• Payment Processing (International): PayPal for non-INR payment transactions (Credit/Debit Cards, Bank Transfer)
• Video Hosting: YouTube for talent video storage and delivery
• Security Services: Cloudflare Turnstile for bot protection and CAPTCHA
• Email Services: Resend for transactional email delivery
• Push Notifications: Web Push services for browser notifications
• Cloud Storage: For storing profile pictures, documents, and platform data
• Shipping & Logistics: Shiprocket for order fulfillment, delivery tracking, and return processing
• Advertising Services: Google AdSense for displaying relevant advertisements to non-premium users. Google may use cookies and web beacons to serve ads based on your prior visits. You can opt out of personalized advertising at Google Ad Settings
• AI Voice/Interview: ElevenLabs for AI interviewer voice generation and conversation management during AIR sessions

WhatsApp Integration

When you use WhatsApp Connect, you will be redirected to WhatsApp with a pre-filled message. WhatsApp conversations are governed by WhatsApp's own privacy policy. We track connection attempts and feedback for service improvement.

Legal Requirements

We may disclose information if required by law, legal process, or government requests.

4. Data Security

We implement security measures to protect your information:

• Encrypted passwords and secure authentication
• Secure data transmission (HTTPS/SSL)
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure
• Bot protection via Cloudflare Turnstile

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

• Access: View your personal information through your account settings
• Update: Edit your profile information, email, and password at any time
• Delete: Request account deletion through account settings (will permanently remove your data)
• Opt-out: Unsubscribe from promotional emails (transactional emails will still be sent)
• Location Control: Enable or disable location sharing at any time
• Notification Control: Manage push notification preferences
• Data Portability: Request a copy of your data

To exercise these rights, contact us at admin@workolo.com

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and platform integrity purposes. Referral tracking data is retained for the duration required to process referral earnings.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your login session
• Store user preferences
• Analyze platform usage
• Improve user experience
• Enable PWA functionality
• Serve relevant advertisements (for non-premium users) via Google AdSense

You can control cookies through your browser settings. For more details, see our Cookie Policy.

8. Children's Privacy

Workolo is not intended for users under the age of 18. We do not knowingly collect information from children. If you believe a child has provided us with information, please contact us immediately.

9. International Users

Workolo operates primarily in India. If you access our platform from outside India, your information may be transferred to and processed in India where our servers are located.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Identity Verification Data

When you use any identity-verification feature on Workolo, additional categories of personal data are processed by Workolo and by authorised third-party verification providers acting under written contract with Workolo. We do not disclose the identity of these providers in user-facing content; they are bound by data-protection obligations at least as strict as those described in this Policy.

Categories of data processed: images of government-issued identity documents, extracted document fields (e.g. name, date of birth, document number, address), real-time selfie / live-capture imagery, face-match scores, liveness signals, sanctions / PEP / adverse-media screening results, device and session metadata, IP address, browser fingerprint, geolocation (coarse), and audit timestamps.

Purpose: to verify your identity, prevent fraud and impersonation, compute and display your Trust Score, comply with applicable legal and regulatory obligations, and to provide evidence in the event of a dispute or law-enforcement request.

Legal bases: your explicit consent (given when you start a verification session), performance of our contract with you, compliance with legal obligations, and our legitimate interest in preventing fraud and protecting other users of the platform.

Sharing: verification data is shared (i) with our authorised third-party verification providers strictly to perform the requested check; (ii) with law-enforcement agencies, courts and regulators when legally required; and (iii) in summary form (verified / not verified, badge type, Trust Score) with other users you choose to transact with. Workolo does not sell verification data to advertisers or data brokers.

Storage & retention: verification records are encrypted at rest and protected by strict row-level access controls. They are retained for the period required by applicable law, and at minimum for the active life of your account plus the statutory limitation period applicable to disputes and regulatory enquiries, even after account deletion.

Your rights: you may request access to or correction of your verification data, withdraw consent prospectively (which will disable your verification badges and reduce your Trust Score), and raise grievances through the contact details below. Withdrawal of consent does not affect the lawfulness of processing already carried out, nor records retained for legal or audit purposes.

Age: identity verification is available only to users who are 18 years of age or older.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: admin@workolo.com
Phone: +91 9600011806
Address: Workolo Entertainments (UDYAM-TN-02-0305736)
191/6 Lamech Street, Janaki Nagar
Valasaravakkam, Chennai
Tamil Nadu, India - 600087