Refunds & Cancellations

No Refund Policy (Subscriptions)

Workolo operates on a strict no-refund policy for all subscription purchases. By purchasing a Premium / Advocate Premium subscription, you acknowledge and agree that all payments are final and non-refundable.

We provide a generous free tier that allows users to explore the platform and its features before committing to a paid subscription. We encourage all users to fully evaluate the platform during the free usage period before making a purchase decision.

Rental Agreement (RA) Package

The ₹3,000 RA Package is itemised on every receipt as three lines: Workolo RA Service Fee (drafting, vetting, platform), e-Stamp Duty (collected as pure agent on behalf of the State Government under Rule 33 of the CGST Rules, 2017), and e-Sign Charges (collected as pure agent on behalf of the licensed e-Sign service provider).

• Workolo RA Service Fee: Non-refundable once drafting begins, as the service is delivered immediately.
• e-Stamp Duty (pure agent): Once an e-Stamp is generated against the State Government, the amount is non-refundable under State rules.
• e-Sign Charges (pure agent): Once an e-Sign request is initiated with the provider, charges are non-refundable as billed by the provider.
• If a stage has not yet been triggered (e.g. e-Sign was never initiated), Workolo will refund the corresponding pure-agent amount on written request to admin@workolo.com.

Why No Refunds?

Our no-refund policy exists for the following reasons:

• Free tier access allows you to evaluate the platform before purchasing
• Digital services are delivered immediately upon payment
• Subscription benefits are activated instantly and cannot be "returned"
• Connection features provide immediate value that cannot be reversed

Subscription Cancellation

While refunds are not available, you may cancel your subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all premium features until the subscription expires
• No further charges will be made after the current billing period ends
• Auto-renewal will be disabled

To cancel your subscription, visit your account settings or contact our support team.

Subscription Upgrades

If you upgrade your subscription (e.g., from monthly to yearly):

• Prorated credit from your existing subscription is applied to the upgrade cost
• Upgrade payments are final and non-refundable
• You cannot downgrade or revert to a previous plan once upgraded

PhonePe Payments (India)

For subscriptions purchased via PhonePe (UPI, Wallet, Cards, Net Banking):

• All PhonePe payments are final and non-refundable once verified and processed
• Failed or cancelled payments are not charged
• Ensure payment is completed successfully before closing the payment window

PayPal Payments (International)

For subscriptions purchased via PayPal:

• All PayPal payments are final and non-refundable once verified and processed
• Cancelled or incomplete PayPal transactions are not charged
• PayPal's buyer protection policies do not apply to digital subscription services
• Currency conversion fees charged by PayPal are non-refundable

Exceptional Circumstances

In rare exceptional circumstances, Workolo may consider refund requests at its sole discretion. Such circumstances may include:

• Duplicate charges due to technical errors
• Unauthorized transactions (with valid proof)
• Platform-wide service failures lasting more than 7 consecutive days

Any refund granted under exceptional circumstances is entirely at Workolo's discretion and does not establish precedent for future requests.

Account Termination

If your account is suspended or terminated due to violation of our Terms & Conditions:

• No refunds will be provided for any remaining subscription period
• All access to premium features will be immediately revoked
• Any pending referral earnings will be forfeited

How to Cancel

To cancel your subscription (note: cancellation does not trigger a refund):

• Go to your Account Settings and select "Manage Subscription"
• Email us at admin@workolo.com with your account details
• Use the Support Chat feature within the app
• Visit our Contact Us page

Changes to This Policy

Workolo reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the service after changes are posted constitutes your acceptance of the updated policy.

E-commerce Product Refunds — Future Policy (post-GSTIN)

• Physical Products: Returns are processed through Shiprocket. Eligible items must be returned within 7 days of delivery in original condition. Return shipping costs may apply based on seller policies.
• Digital Products: No refunds are available after download or access has been granted due to the nature of digital goods.
• Seller Cancellations: If a seller cancels your order before shipment, a full refund will be processed within 5-7 business days.
• Return-to-Origin (RTO): If delivery fails and the product is returned to the seller, a refund will be processed minus applicable shipping costs.
• Cash on Delivery (COD) Cancellations: COD orders can be cancelled before shipment at no cost. Refusal at delivery may incur shipping charges on future orders.

Service Booking Cancellations — Future Policy (post-GSTIN)

For Talent Services bookings (Single Sessions and Multi-Session Courses):

• Client Cancellation (48+ hours before): Full refund minus platform fee
• Client Cancellation (24-48 hours before): 50% refund
• Client Cancellation (less than 24 hours): No refund
• Provider Cancellation: Full refund plus option for priority rebooking
• No-Show (Client): No refund; treated as completed session
• No-Show (Provider): Full refund plus compensation credit at Workolo's discretion
• Rescheduling: Free rescheduling allowed up to 24 hours before the session (subject to provider availability)
• Multi-Session Courses: Cancellation applies to remaining sessions only. Completed sessions are non-refundable.

Note: Cancellation penalties are calculated as percentages for multi-currency compatibility. The platform fee (₹150 / currency equivalent) is non-refundable once a booking is confirmed.

Karaoke Club Refunds

For Karaoke Club subscriptions and token purchases:

• KC Premium Subscription: Daily, monthly, and yearly KC subscriptions follow the same no-refund policy as the main Premium subscription. You may cancel anytime, and access continues until the period ends.
• KC Tokens: Token purchases are final and non-refundable. Tokens are used for gifting within the Karaoke Club and cannot be converted back to cash.
• Unused Tokens: Tokens do not expire but cannot be refunded or transferred between accounts.

AI Interview Room (AIR) Recordings

For the AI Interview Room feature (Premium only):

• No Separate Charge: AIR is included in the Workolo Premium subscription. No additional fee applies beyond the existing subscription cost.
• Non-Transferable Recordings: AIR recordings are stored per account and cannot be transferred to another user or account.
• Deleted Recordings: Recordings you delete from the AIR page are permanently removed and cannot be recovered. No refund or compensation applies for deleted recordings.
• Guest Interview Links: Link expiry (48 hours) and device-locking are security measures. These cannot be appealed and do not qualify for any refund consideration.

Property Visit Cancellations — Future Policy (post-GSTIN)

For property visit bookings through Workolo Realty:

• Visit Bookings: Property visits are free to book. No refund applies as no payment is collected for visit scheduling.
• Paid Services (Lawyer Vetting, e-Stamping): These optional services are non-refundable once initiated, as they involve third-party professional services.

Identity Verification Credits — No Money Refunds; Automatic Credit Restoration

Identity verifications on Workolo are paid for using Verification Credits. 1 credit = 1 individual KYC document or 1 business (KYB) verification package. Pricing at the time of writing is ₹125 / $2.50 per KYC credit and ₹599 / $9 per KYB credit, charged in the currency selected at purchase.

Credit purchases are final and non-refundable as money. Workolo does not refund money for Verification Credits under any circumstances except a genuine technical glitch attributable solely to Workolo (see below). Instead, Workolo automatically credits back unused credits to your balance so you can try again.

• Cancelled, Expired or Abandoned sessions (including the automatic 1-hour stale-session cancellation): the credit is automatically credited back to your balance. No money is refunded. You may start a fresh session at no additional cost using the restored credit.
• Verified, Declined or Under Review sessions: the credit is consumed. No money refund and no credit restoration applies, regardless of outcome.
• Declined for poor-quality, mismatched, blurred, expired or otherwise unusable user submissions: the credit is consumed; no money refund and no credit is restored.
• Fraudulent or tampered submissions: the credit is forfeited in addition to the consequences described in our Terms & Conditions and Workolo Standards (including permanent account suspension and reporting to authorities).
• Genuine technical glitch attributable solely to Workolo (and not to the authorised third-party verification provider or to the user) may, at Workolo's sole discretion, be remedied by a manually granted replacement credit, or, in very rare cases, a money refund, processed only by an admin from the internal admin panel. To request this, write to admin@workolo.com within 7 days of the failed session. Such relief is discretionary and does not establish precedent.
• Credits never expire and are not transferable between accounts.
• Voter ID verification is routed through the same authorised third-party identity provider as PAN, Aadhaar and Driving License and consumes 1 KYC credit per attempt.

Contact Information

If you have any questions about this policy, please contact us:

Email: admin@workolo.com
Phone: +91 9600011806
Address: Workolo Entertainments (UDYAM-TN-02-0305736)
191/6 Lamech Street, Janaki Nagar
Valasaravakkam, Chennai
Tamil Nadu, India - 600087